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Thursday, November 17, 2011

“Bridging the Gap” Workshop

The Canadian Tourism Human Resource Council, in collaboration with the Saskatchewan Tourism Education Council (STEC), is offering a free, half-day workshop for employment service providers and community-based service organizations called "Bridging the Gap" – Preparing Internationally Trained Workers for Careers in the Canadian Tourism Industry.

The workshop addresses common challenges that these organizations face when assisting their clients who may be transitioning into the tourism sector:
  • Identify the needs of employment service providers working with newcomers working in tourism.
  • Introduce specialized tools and resources that ease newcomers’ transition into the Canadian tourism sector.

The workshop will take place in Saskatoon on Wednesday, November 30 from 8:45 a.m. to 1:30 p.m. For more information, or to register, please contact Darla Wyatt, STEC Career Coordinator at 1-800-331-1529 or darla.wyatt@sasktourism.com.

Help create a National Occupational Standard for Hotel General Manager


The Saskatchewan Tourism Education Council (STEC) is looking for hotel managers to participate in a one-day focus group to provide feedback on a proposed emerit National Occupational Standard for Hotel General Manager. The Canadian Tourism Human Resource Council is developing the National Occupational Standard and Essential Skills Profile in collaboration with STEC.

We are looking for managers responsible for day-to-day management of their properties and staff, including those working in limited service or full service properties, and independent or chain hotels. Your knowledge and experience will help create an emerit standard that accurately reflects the realities of the occupation.

The focus group will be held in Saskatoon on Tuesday, November 29 from 9:00 a.m. to 4:30 p.m. Reimbursement is available for pre-approved travel expenses, accommodations and incidentals.

For more information, please contact Darla Wyatt, STEC Career Coordinator at 1-800-331-1529 or darla.wyatt@sasktourism.com.

Thursday, October 20, 2011

10th Annual Tourism & Hospitality HR Forum

The Canadian Tourism Human Resource Council (CTHRC) and the Tourism Industry Association of PEI (TIAPEI) present the 10th Annual Tourism & Hospitality HR Forum, November 14-16 in Charlottetown, PEI. The Forum is open to HR and non-HR professionals, both inside and outside of the tourism and hospitality sectors.

Hands-on sessions will focus exclusively on helping you find solutions for the toughest challenges you face today:
  • Staffing seasonal operations
  • Handling labour shortages
  • The impact of social media on your workplace
  • Integrating new Canadians and temporary foreign workers in the workforce
  • Partnerships connecting education and industry
  • Finding the right talent
  • Compensation
  • Succession planning
  • Recruitment and retention strategies Register online today by visiting the CTHRC website.

Nominate a business for the Hotel Association of Canada’s Hall of Fame Awards of Excellence

We have some of the best employers in the country – and they deserve to be recognized for their hard work. The Hotel Association of Canada (HAC) is now accepting nominations for the 2011 Hall of Fame Awards of Excellence.

The Canadian Tourism Human Resources Council sponsors the Human Resources Award, given to programs that develop a human resources culture that attracts, develops, and retains highly qualified employees. The result is motivated staff who are able to generate new or repeat business, create goodwill among guests, provide special services, reverse negative public relations situations, and effectively resolve guest complaints.

Information about all of the awards, eligibility criteria, and nomination forms are available on the HAC website. Applications must be submitted by Monday, November 28.

Service Best workshops around the province

The Saskatchewan Tourism Education Council has organized province-wide Service Best workshops for this fall and winter, making right now the perfect time to register your front-line employees for training in the delivery of superior customer service. This entertaining and interactive workshop provides useful tools for creating memorable customer experiences, responding to customer needs, and turning dissatisfied customers into loyal allies.

Workshops are scheduled throughout the province: Estevan/Weyburn, Humboldt, Meadow Lake, Moose Jaw, North Battleford, Regina, Saskatoon, Swift Current and Yorkton.

If you do business in Prince Albert or the Lake Diefenbaker Tourism Destination Area, you can register for one of four special Service Best workshops, Service Best Management, or Service Best Teacher In-Service. Prince Albert aims to be Canada's first "Service Best City", with at least 60% of the city's businesses achieving the designation. Lake Diefenbaker Tourism Destination Area also plans to have 60% of businesses designated, creating a culture of service excellence and drawing more visitors to the area.

For more information, visit www.stec.com or www.steconlinelearning.com.

Thursday, September 29, 2011

CTHRC 10th Annual Tourism HR Forum

An exciting program is being developed for the 10th Annual Tourism HR Forum, which is taking place November 14-16, 2011 in Charlottetown, PEI at the Rodd Charlottetown. Visit the Forum website.

Thursday, September 1, 2011

Lake Diefenbaker aims for region-wide Service Best delivery

The Lake Diefenbaker Tourism Destination Area aims to become recognized as a Service Best Region.

Mid Sask Enterprise Region, Diefenbaker Destination Developments, Whitecap Dakota First Nation, and the Saskatchewan Tourism Education Council are working to designate the region as a Service Best Region, with 60 per cent of the businesses and 60 per cent of the staff in those businesses participating in STEC's Service Best program. The region wants to create a "culture of service excellence" that draws more visitors.


Good service doesn't happen by accident. Creating a service culture requires an investment in training to develop the skills, and to engage fontline staff, supervisors and managers in conversations around what it means to give customers superior service.


We're opening up opportunities throughout the Lake Diefenbaker Tourism Development Area to learn more about providing great customer service.
  • Service Best Teacher In-Service workshops. The Service Best Teacher In-Service workshop certifies educators to deliver the Service Best workshop in their schools and to the public.
  • Service Best in High Schools. Most students get their earliest job experiences in tourism businesses, yet they often enter the job market without a good understanding of customer service. Providing the Service Best workshop in high schools not only gives students valuable skills to land their first job, but also to help them in subsequent work in the tourism sector and throughout their careers.
  • Service Best. Enrolling your frontline staff in a Service Best workshop gives them the skills and confidence to deliver superior customer service. They'll learn useful tools that create memorable customer experiences, identify and respond to customer needs, and turn dissatisfied customers into loyal allies.
  • Service Best Management. Enrolling frontline staff in Service Best gets the customer service conversation rolling, but it doesn't end there. For business owners and managers, the Service Best Management workshop will help you create the right environment for delivering superior customer service. This workshop will benefit your business on every level, from a more positive work environment and higher staff retention to satisfied customers, repeat business, new patrons, and increased profits.
  • Service Best Business Recognition. A businesses that attains at least 60 per cent staff or management participation in Service Best is recognized as a Service Best Business. Business recognition sends a strong message to consumers, creates a powerful promotional punch, and opens opportunities for businesses to cooperate in demonstrating their Service Best competitive advantage.
  • Service Best Region Recognition. When at least 60 per cent of businesses in a region have achieved Service Best Business designation, that region receives recognition as a Service Best Region. Service Best communities are cities and towns across Saskatchewan that have achieved 60 per cent or greater frontline and management participation in Service Best. Our goal is to see the entire Lake Diefenbaker Tourism Destination Area recognized for its participation in Service Best, becoming our first Service Best Region.

To learn more about the Lake Diefenbaker Destination Area Service Best initiative or to find out how your school, business or community can benefit from this training, please call:
Holly Vollmer, Economic Development Officer, Mid Sask Enterprise Region, (306) 860-7404.

To register for a workshop or to find more about how Service Best can help your organization perform better, contact STEC:
Register online: www.steconlinelearning.com
NOTE: User registration required. We never share your personal information. Registration to gain access to the online learning site is fast, easy and free. If your organization is a member of Tourism Saskatchewan, your discounts are applied automatically each time you enrol in a workshop.

Contact: stec.training@sasktourism.com
Toll Free: 1-800-331-1529
STEC Service Best Programs: http://www.stec.com/training/workshops/service-best

Find upcoming workshops listed on our training and events calendar.


Thursday, June 30, 2011

Tourism Scholarships Awarded

Chelsea Woolhouse has been awarded one of two Tourism Saskatchewan Scholarships. A $500 scholarship is awarded annually to a second year SIAST Recreation and Tourism Management student. Woolhouse worked previously as Economic Development officer in Gravelbourg and served on the town’s tourism and museum boards. She was instrumental in planning the annual Summer Solstice Festival D’été. Last summer she worked at the Ness Creek Music Festival in Big River.

Troy Crowe received a $500 scholarship awarded annually to a Saskatchewan student enrolled in the Adventure Tourism & Outdoor Recreation (ATOR) program at Lakeland College in Vermillion, AB. Crowe fell in love with the outdoors after taking part in a Kinsmen Telemiracle 10-day trail ride at the age of eight. After high school, he explored the USA and Canada, inspired by the book Into the Wild by John Krauker, an adventure that ultimately led to entering the ATOR program. While there, he started riding bulls and certified as a PADI professional rescue diver.

Thursday, June 16, 2011

Certified Professionals and Journeypersons Honoured

Saskatchewan’s tourism sector honoured 131 new nationally certified tourism professionals and 34 apprentices at the 18th Annual Tourism Professional Recognition Dinners, June 13 at the Travelodge Hotel Saskatoon and June 15 at the Ramada Hotel & Convention Centre in Regina.

Two honourees received special recognition at the Saskatoon dinner. Lena Mah, who worked at the Park Town Hotel in 1994, was the first person in Saskatchewan to complete a professional certification, as Bartender. Lisa Poundmaker, certified in Food and Beverage Server and Bartender at Dakota Dunes Casino, received STEC’s 2,000th certification. Both women were presented with special gifts in recognition of the milestones their professional certifications represent for tourism.

The dinners also acknowledged the contributions of 28 Saskatchewan businesses committed to employee development through National Occupational Standards and emerit Professional Certification, 36 organizations that have achieved Service Best Business designation and nine businesses recognized as Employers of Choice.

Tourism Ambassadors and Educator of the Year Announced

Three individuals received Ambassador Awards, presented at the 18th Annual Tourism Professional Recognition Dinners in Saskatoon and Regina, June 13 and 15, respectively. The awards are presented to outstanding certified professionals who demonstrate exemplary dedication to professional development in Saskatchewan’s tourism sector.

  • Rita Mayes, Housekeeping Manager at the Radisson Hotel, Saskatoon, received the award for the Accommodations industry.
  • Kathy Fitton, Manager of the Western Development Museum, Moose Jaw, was named Ambassador for the Recreation and Entertainment industry.
  • Rob Campbell, Divisional Manager for Athabasca Catering, La Ronge, is Ambassador for the Food and Beverage Services industry.
  • Sharon Hopkins, Continuing Education Consultant in the Business division and Community Services division at SIAST Woodland Campus in Prince Albert, received the Educator of the Year Award.

Wednesday, May 18, 2011

The Employer of Choice program for 2012 is now open

Start now to earn your Employer of Choice designation in 2012. Log in or set up a new account at www.steceoc.com. You have until November 30 to complete the employer audit and employee survey.

It will take about 50 to 60 hours to complete your application. Employers of Choice are announced at the 2012 HOST tourism convention next spring.

Tourism industries are facing a potential labour short-fall of 6,500 workers within the next 15 years. Employers of Choice are in a prime position to attract – and keep – the best workers.

View the 2011 Employers of Choice.

Log in our sign up for Employer of Choice and begin your application now.

Find out more about the Employer of Choice program.

Dates: May 1 - November 30, 2011

Thursday, May 12, 2011

Charter signatories take the lead on making Saskatchewan a safer place

On June 10 last year, 128 Saskatchewan employers signed the province’s first Health and Safety Leadership Charter, an initiative co-sponsored by WorkSafe Saskatchewan and Safe Saskatchewan. The charter was founded as an opportunity for business and community leaders to make a public commitment to help solve what has been described as Saskatchewan’s “injury epidemic.” So far, an additional 75 senior leaders have committed to adding their names to the charter at the second annual signing at TCU Place in Saskatoon, June 9.

The principles of the Saskatchewan Health and Safety Leadership Charter are based on the CEO Leadership Charter developed by Bruce Power in 2005. The Conference Board of Canada has now adopted the Bruce Power charter, expanding its scope to become the national Senior Executive Health and Safety Leadership Charter.

WorkSafe Saskatchewan and Safe Saskatchewan received permission to adapt the principles of that charter and to create one that would apply to both the private and the public sector.

“We wanted to bring that national charter to Saskatchewan, but we wanted to accommodate the interest of the provincial government in signing onto the charter,” says Safe Saskatchewan CEO Gord Moker.

WorkSafe Saskatchewan and Safe Saskatchewan began planning with modest goals.
“When we started out, we thought if we could get 100 signatories we’d be doing really well,” Moker says. At the inaugural event, 200 leaders representing 128 companies signed the charter. In September, the North Saskatoon Business Association hosted a second signing event and another 47 companies joined the initiative, followed by 20 more at a third event hosted by the Humboldt Chamber of Commerce. The current total number of signatories is just under 200.

“This response shows the character of Saskatchewan people and its leaders,” Moker says. “While the Conference Board charter has just over 300 signatories since 2007, in two short years we will have 275 government, business and community leaders who are demonstrating their commitment to health and safety, in and away from the workplace.”

Safe Saskatchewan and WorkSafe Saskatchewan have now created an annual event around the leadership charter. The gathering of Saskatchewan senior leaders will welcome new charter signatories, honour past signatories, and provide an opportunity to establish a dialogue on health and safety.

Moker stresses that signing the Charter is not simply a photo opportunity. It’s making a commitment to work toward the elimination of unintentional injuries in Saskatchewan. “It’s a leader making a pledge on behalf of their company,” he explains. “Any change in a safety culture has to start at the top. Even if employees want a change to occur, it’s not going to happen unless the leaders embody the change.”

“We want help putting an end to this injury epidemic,” Moker says. “We have the second highest injury rate in the workplace and the highest injury rate away from the workplace in Canada. People don’t realize that after work in our province, there’s twice the chance that people will have an injury, four times the chance that they’ll suffer permanent injury and five times the chance that they’ll die from a preventable injury after five o’clock or after their work shift.”

“We accept injuries as a part of everyday life here in Saskatchewan, and we can’t continue this way,” he adds. “The answer lies in transforming our culture to the point where injury prevention is a core value with every business, every government agency, and every citizen in our province.”

Please email info@safesask.com and a charter organizer will be in touch with you, or phone Gord Moker of Safe Saskatchewan at (306) 352-3810.