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Wednesday, July 28, 2010

Participate in the 2010 Canadian Tourism Sector Compensation Study

The Canadian Tourism Human Resource Council (CTHRC) and STEC respectfully request your participation in the 2010 Canadian Tourism Sector Compensation Study.

The CTHRC reports that while Saskatchewan was the province least affected by the economic downturn, it will be the first and only province to see a labour shortage in 2010.  Ontario, on the other hand, is not expected to see a shortage until 2013, despite the severe economic consequences that were reported in this province (The Future of Canada’s Tourism Sector: Economic Recession Only a Temporary Reprieve from Labour Shortages, p. 3).

As a Saskatchewan employer, you cannot change economic or labour market trends, but you CAN change the way you respond to these issues.  If you want to attract, recruit and retain skilled workers for peak performance in your workplace, employees need to know your compensation package is competitive.

You will be able to download the 2010 compensation study on the CTHRC website.  This valuable information will help you better understand the tourism labour market and assess the competitiveness of your compensation offerings.  This in turn will assist you in attracting and retaining the staff you need to run your business.

In addition to benefiting individual businesses, this research has been instrumental in assisting STEC and the Saskatchewan Hotel & Hospitality Association in demonstrating to both federal and provincial government agencies responsible for immigration that our industry provides excellent employment opportunities.  It is critical that we keep our compensation data current in order to support our efforts in this area.

Hay Group, a national company that specializes in compensation research, is conducting this study on behalf of the CTHRC, provincial tourism human resource organizations across Canada, and various national associations.  Take this opportunity to have your say and complete the survey today at:

https://www.haygroup.vovici.net/se.ashx?s=251137456F46B849

This survey is open to all tourism businesses in accommodation, food and beverage services, recreation and entertainment, and/or travel services for the occupations of:

Front Desk Agent, Housekeeping Room Attendant, Executive Housekeeper, Guest Services Attendant, Director of Sales and Marketing, Sales Representative, Accommodation Service Manager/Front Office Manager, Food Service Counter Attendant, Cook, Sous Chef, Executive Chef/Chef/Kitchen Manager, Host/Hostess, Bartender, Food and Beverage Server/Banquet Server, Food and Beverage Service Supervisor/Restaurant Supervisor/Maitre d’Hotel, Restaurant and Food Services Managers, Retail Sales Clerk, Outdoor Adventure Guide (Hunting, Fishing, Rafting, etc.), Heritage Interpreter, Head of Visitor Services, Tour Guide and/or General Manager as a Landscaping and Grounds Maintenance Labourer, Superintendent Maintenance/Groundskeeper, Head Professional (Golf), Program Leader/Instructor, Operator/Attendant (Amusement, Recreation, Sport), Travel Counsellor, Travel Agency Manager, Tour Operator.

Thank you for participating!  If you need any assistance, please do not hesitate to contact Darcy Acton, Manager of Industry Human Resource Development, at 306-933-7466 or darcy.acton@sasktourism.com.

To read more about the impact of the economic recession on Canada, click here.

Monday, July 12, 2010

Tell Us about Your Best Customer Service Story

One of the reasons we have frontline staff is to provide great customer service to guests. This service can come in the form of a warm smile, attentive listening and helpful advice. Guests are full of inquiries and comments, and it's in our best interest as employers to ensure our frontline staff is in a position to provide the best service available. Staying one step ahead of the competition depends on it!

Here at STEC we're convinced that as an employer in the tourism sector you have many good (and maybe not so good) customer service stories, and we want to hear them!

The story should be no less than 100 words and no more than 500, and will emphasize the great customer service that one member of your staff provided to a guest or guests.

We'll choose the best story of the bunch! The winner (you and the employee who provided the service) will win a Tourism Saskatchewan DVD, Place in the Heart, and a Land of the Living Skies CD. Your story will also be published in our online newsletter, HR Matters, and on the HR Matters Blog.

Let's tell the world what great customer service looks like!

Submit all entries via email to jan.rodda@sasktourism.com by September 1, 2010.