2012 Employers of Choice awarded at SHHA conference today

Congratulations to our 2012 Employers of Choice. Becoming an Employer of Choice lets a business become recognized for its outstanding management practices. It's not so much the award (a nice plaque at a spring conference and a certificate to display prominently on your wall, awarded at our Professional Recognition Dinners), but the recognition of the hard work and dedication toward creating the kind of workplace where employees feel valued and supported in their work, where managers know that they have the support they need to do their jobs well, and where customers know that they'll always receive the kind of exceptional service that makes them feel welcome and keep coming back.

In other words, you start by creating a great workplace. Getting the Employer of Choice designation is the independent recognition that you have the kind of business that attracts the best employees and keeps them for the long haul.

This year, we're recognizing nine organizations as Employers of Choice. The fact is, there are many more employers in Saskatchewan that would qualify, if they would sign up and work through the application. That takes a bit of work, what with the questionnaires and surveys and all. We know that. But that work helps your business validate the good practices that you already have, and the detailed audit report prepared by our in-house human resource professionals helps you identify areas that can make you even stronger. Plus, we're there to help you with the tools and resources to engage in human resource "best practices" in every way. With potential shortage of up to 1,300 skilled tourism workers by the end of this year, and 6,500 within the next 13 years, that's a good reason to be recognized as the kind of employer that people want to work for. It's just one more "plus" that helps you attract good workers when everyone else is hanging out their "help wanted" signs.

So, if you haven't registered at the STEC Employer of Choice online portal, why not take a moment to sign up and get started. Registrations open May 1 of each year, and close November 30. (You can sign up to register for the site today - you just won't be able to start work on the EOC process until May 1). That gives you seven months to complete the employer questionnaire and employee surveys. Sign up early, because you should plan on taking several weeks, not all at once, but a little at a time over that seven months, to work through it all.

A little sunshine on an April morning

Following up on a February Service Best workshop at South East Regional College, facilitated by Tony Kayter, I noticed this comment from participant Gayleen Gurr, of Langbank, Saskatchewan: "...very worthwhile - should be mandatory in schools."

Thanks, Gayleen, for taking the time at the end of the workshop to provide some wonderful feedback and comments (and for providing permission to share them with our readers).

Several schools in Saskatchewan offer our Service Best in High Schools workshop. When you consider that most young people get their first jobs in tourism or hospitality businesses, the training effectively prepares them for summer employment, part-time work as students, and ongoing work in jobs where good customer service counts, including retail. (So, tell me of any job that doesn't require some kind of customer service, whether that's in a retail or "selling" business or in an office that requires you to interact effectively with colleagues!) Diefenbaker Destination Developments recently organized our Service Best Teacher In-Service workshop to certify high school teachers to provide Service Best in schools throughout the Lake Diefenbaker Tourism Destination Area. We even had one teacher travel down from Blaine Lake to take the training so that she could deliver Service Best in her high school.

Would we like to see more schools deliver Service Best? You bet! Consider how most of us learn about how to behave on the job. We learn mainly from experience, by watching how others are treated. If you can remember how you were treated as a high school (or younger) student when you went into local businesses, then you know that our youth don't often experience exemplary customer service. So, how do you learn to provide good customer service if you never experience it? That's why we've got Service Best in High Schools.