We are pleased to announce that the winner of the Service Best customer service contest is Sharon Elder! Sharon will receive a Tourism Saskatchewan DVD, Place in the Heart, and a Land of the Living Skies CD.
Below is the entry that Sharon submitted:
For 25 years, we had a fly in fishing lodge in northern Saskatchewan, where we lived in the summer. Winters were spent in Minneapolis, MN. A great deal of emphasis was spent on GREAT customer service and new staff very quickly learned from experienced staff as to how this should be done. Dealing with store workers etc. in Minneapolis was a treat. Coming back to Saskatoon is NOT a treat. To this day, I very often find the store clerks, office workers, etc. very rude. It is obvious that they are not getting training in customer service. Maybe is is because their jobs are year round rather than summer resort jobs.
I would like to suggest that equal emphasis be put on upping the customer service as is spent on rewarding excellent service.
Staff who can not make eye contact, don't smile, don't acknowledge a customer with a nod or finger wiggle do not entice me to deal with their store/office, etc. As I am the one paying their wages, it is my choice to go where I'm welcome and I do.
Keep up the great job, hopefully other areas of the Saskatchewan economy will catch up to what the tourism business already knows.
Sharon Elder
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