Interesting story in Western Hotelier magazine. "New Skills for a Knowledge-based Economy" (November/December 2012, page 55), describes the importance of occupation-specific training and essential-skills training in today's hospitality workplace.
Margaret Eaton, president of ABC Life Literacy Canada, says that jobs formerly considered "menial" have turned into highly-skilled roles for which employees receive no training, diminishing Canadian tourism and hospitality employers' competitiveness not only nationally, but globally.
CTHRC President Wendy Swedlove calls these essentials skills gaps "a persistent reality in tourism and other sectors". She notes that federal, provincial and local partnerships make it possible for businesses to take advantage of emerit pre-employment programs that stand up to national benchmarks. "(T)hey create better entry-level jobs, see increased productivity and employee loyalty," Swedlove says. "(T)he positive effects on staff, operations and guests become significant."
Reading between the lines, it's basically saying that in a competitive world economy, there's no such thing as "unskilled" tourism labour and, without a skilled and properly trained workforce, employers are at a clear disadvantage (and risk going out of business if they don't get with the program).
Check out the story for yourself. Follow the link to the November/December 2012 edition of Western Hotelier, then scroll down the PDF to page 55.
No comments:
Post a Comment
We love to receive your comments. However, to prevent spam, we need to know that you're a real person, so we ask you to sign in before commenting.