"Customer service is key to tourism," notes 55 West Enterprise Region Economic Development director Corey Bowers.That's why he's looking for Meadow Lake and area businesses to sign up for Service Best in March.
There's a real need, Bowers says. There aren't a lot of businesses that have customer service training available to them.
He chose the program offered by STEC because it's "one of the best ones out there," he says.
The entertaining and interactive workshop provides useful tools to help front line staff create memorable customer experiences, identify and respond to customer needs, and turn dissatisfied customers into loyal allies. Service Best is ideal for anyone who deals with customers, including trades, retail and health care. The program content is wide-ranging, not focused exclusively on tourism and hospitality work.
In addition to finding employees in local businesses to fill the workshop, Bowers plans to include volunteers who will be working with the 2012 Saskatchewan Summer Games, being held in Meadow Lake, July 29 to August 4.
Businesses that have 60 per cent or more of their staff or management completing Service Best, receive recognition through STEC's Business Recognition program.
This edition of Service Best workshop is being offered at special group pricing to make it easier for businesses to enrol.
Workshop details:
- Date: March 8, 2012
- Location: Meadow Lake
- Length: 7 hours
- Cost: $79.00 plus GST (Compare with our regular prices: $109 for Tourism Saskatchewan members, $129 for non-members)
- Register by: March 1, 2012
Register online: www.steconlinelearning.com
For questions about Service Best: stec.training@sasktourism.com
Toll Free: 1-800-331-1529
Open to the public. Pre-registration required.
Download the Service Best promotional flyer.
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